Describe and apply the steps involved in designing goods and services, (CLO 1).

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In this assignment, you will explore the different types of processes used to produce goods and services, as well as the product-process matrix and service-positioning matrix.

You will apply measurements and strategies of capacity and forecasting concepts to analyze and evaluate different process design choices.

Objectives
Describe and apply the steps involved in designing goods and services, (CLO 1).
Explain the concept and application of quality function deployment (CLO 1, CLO 2).
Identify the types of processes used to produce goods and services (CLO 2).
Utilize the product-process matrix and service-positioning matrix to select and design processes (CLO 3, CLO 4).
Analyze process designs for manufacturability and sustainability (CLO 3, CLO 5).
Instructions
To successfully complete this assignment, you will need to:

Research on Process Selection, Design, and Analysis on web or any additional resources provided throughout this course.
Choose a company that produces goods or services, and research the different types of processes it uses to create its products or deliver its services. You may choose a company that you are interested in or have some familiarity with.
Using the product-process matrix, analyze and evaluate the company’s current process design choices.
What type of process is used to produce each product or service?
What are the advantages and disadvantages of each process choice?
Using the service-positioning matrix, analyze and evaluate the company’s service design choices.
What type of service position does the company occupy?
How does this position impact its service offerings and customer experience?
Apply measurements and strategies of capacity and forecasting concepts to evaluate the company’s process design choices.
What are the company’s current capacity and demand levels?
How do these levels impact its ability to deliver products or services in a timely and efficient manner?
Identify potential areas for improvement in the company’s process design choices.
How could the company improve its efficiency, quality, or customer experience?
What changes would need to be made to its capacity and forecasting strategies?
Write a report summarizing your analysis and evaluation of the company’s process selection, design, and analysis.
Your report should include a descriiption of the company’s current process design choices, an evaluation of the advantages and disadvantages of these choices using the product-process matrix, an evaluation of the company’s service design choices using the service-positioning matrix, an analysis of the company’s capacity and forecasting strategies, and a set of recommendations for improving the company’s process design choices.
Requirements
Your report should be 4-6 pages in length, double-spaced, with 12-point font and 1-inch margins.
Your report should be well-organized and clearly written, with appropriate headings and subheadings to guide the reader.
Your report should include at least 3 sources in addition to your textbook, properly cited and referenced in APA style.
Your report should demonstrate your understanding and application of capacity and forecasting concepts, as well as your ability to analyze and evaluate process design choices using the product-process matrix and service-positioning matrix.






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