At a local bank, the bank manager has received multiple complaints over the past few months from customers about having to wait a long time to conduct their business at the teller window. Using the DMAIC principles, present a high-level description of how you would solve this problem.
Your case format will look different for this case study:
Section 1 – Executive summary stating the general situation and a high-level overview of what was done to solve the problem.
Section 2 – Problem statement. Clearly, state the problem (no symptoms) in one sentence or less.
Section 3 – Describe how you would follow the principles of DMAIC to solve the problem.
Section 4 – Give any high-level recommendations you may have to the bank manager.
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