define a complex problem in the workplace including its scope andimpact;
• analyse information on the identified problem, to help inform the decision-makingprocess;
• propose a range of alternative solutions to theproblem;
• use a decision-making technique to evaluate a range of solutions to identify the most
appropriate option;
• develop a plan for implementing the solution;
• communicate the plan to stakeholders;
• assess appropriate monitoring and review techniques to ensuresuccessful
implementation of the solution.
models of analysis must be PESTLE/SWOT, PMi/decision making matrix,fishbone and plan for implenting a solution
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